Strata

Support

Get help with the Strata Shopify theme.

Need help configuring Strata, understanding a feature, or investigating unexpected theme behavior? Send C14 Support the details below and we will help you identify the next step.

Support covers Strata settings, documented features, and reproducible problems caused by the theme. It does not include custom coding, design changes beyond Theme Editor, or problems caused by third-party apps and custom code. Read the Support policy for the complete scope and response times.

Before contacting support, confirm that Shopify, your browser, and installed applications are operating normally and review the troubleshooting checks.

What you’ll need
Prepare these details before opening the form so we can investigate without asking you to repeat the same information.
  • Store detailsYour store URL and the affected page URL, when the issue appears on a specific page.
  • Theme detailsThe theme name and the version currently installed on the store.
  • What happenedA clear description of what you expected and what happened instead.
  • Steps to reproduceThe shortest sequence of actions that consistently shows the issue.
  • Device and browserWhether you used desktop or mobile, plus the device and browser when relevant.
  • Visual evidenceA screenshot, PDF, or shareable screen-recording link when the difference is visual.
Contact Strata support
Tell us what happened. We aim to reply within two business days.

Screenshot or PDF (optional)

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A security check helps keep this form available for real support requests.

Do not send passwords, customer records, payment information, or private API credentials. Remove customer and order details from screenshots.

Form not working? Email help@c14.design.

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