Support
Get help with the Strata Shopify theme.
Before contacting support, confirm that Shopify, your browser, and installed applications are operating normally and review the troubleshooting checks.
Include with your request
- Store URL and affected page URL
- Theme version
- A clear description of expected and actual behavior
- Desktop or mobile device and browser
- Screenshots or a short screen recording
- Steps that reproduce the issue
Caution
Never send passwords, customer data, private API credentials, or payment information through a support form.
Contact C14
Email hello@c14.design with the details above. Keep the affected unpublished theme available so the issue can be reproduced safely.