Troubleshooting
Diagnose common Strata setup and storefront issues.
Start with these checks when a saved change does not appear or a page looks different from the Theme Editor preview.
First checks
- Confirm you edited the same theme and template that you are viewing.
- Save the Theme Editor, then reload the storefront in a private browser window.
- Check whether the affected section is hidden or has a desktop/mobile visibility setting.
- Test without a recently installed app embed if it changes the same part of the page.
- Confirm the product, collection, menu, market, or metafield data required by the section exists.
If the issue remains
Record the affected URL, theme version, browser and device, expected result, actual result, and exact reproduction steps. Include screenshots without customer or account data, then contact C14 support.